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What if the cartridge doesn’t unfold properly?
When unfolding the cartridge, follow the instructions on the cartridge and the “User Guide” video step by step. With practice, one cartridge can be unfolded in 5 seconds.
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How to replace the cartridge more quickly and easily?
To replace the cartridge, open the door, press down to detach the magnetic connection, then slowly pull the top handle of the cartridge to remove it. Refer to the “User Guide” on the cartridge manual or the “User Guide” video under “Technical Support” on the website.
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What if there’s a power outage during use and the cartridge cannot be removed?
After power restoration, the cartridge automatically rotates to zero position. Do not forcibly remove it before reaching zero to avoid damaging the cartridge or the internal rotating chamber.
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How to clean out litter or debris that has entered the inside of the machine?
When cleaning the pedal, also clean the recessed area below where it connects to the machine; small debris will flow out from the small hole.
If debris remains inside the machine, tilt it forward 30–40° to let debris flow out from the small hole, or tilt it backward to let debris flow out from the front/back shell gaps. Only open the front/back shells under professional guidance; do not open by yourself to avoid damaging the machine.
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When should I replace the cartridge?
The remaining usage display on the screen can be used as a reference for replacement. Replace if litter is dirty or has a strong odor. In hot, dry seasons, litter lifespan may be longer.
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Do I need to add litter during use?
During normal use, there is no need to add litter. If excessive litter flows into the waste box mid-use, add up to 0.3kg of original litter only. Do not add other types.
